Will Restaurant POS Kiosk stations be embraced in Seattle

We have deployed several restaurants in Seattle with POS Kiosk and the results are awesome

There are several demographics of customers that expect you to have a self ordering Kiosk. In Seattle we have always been early adopters of technology and kiosk terminals are no exception. Of course not each restaurant is the same and you should make certain you clientele would benefit just as much as you would from a kiosk. I would not recommend installing one simply to cut back on labor. Of course there are times when that may need to happen but focus on customer service and engagement not only labor cost.

How to know if your restaurant will benefit from a POS Kiosk

Like I mentioned above labor cost alone should probably not be the deciding factor alone. The better metric is customer engagement. As a restaurant owner you are facing competition from all sides. Engaging your customer and improving their experience is the key to return customers. So you are probably saying what the hell does that mean, right? It is far more simple than we think. Let's say you you want to attract a business lunch crowd to your fast casual concept. You have great food, you have a great location and signage. However if you have long lines or wait times customers like me will go right on by looking for a better ordering experience. Installing a few Kiosk to augment your counter terminals is a solid strategy. Don't make your clients do one or the other, let them use the method they like. You will find many will gravitate to the Kiosk and others will wait in line. There are other ways your POS system can engage customers but simply adding Kiosk is a wonderful way to start. It is a simple and affordable investment to find out. 

Contact your Heartland Dealer in the Seattle Tacoma Area

Here at National Business Systems we have been installing POS systems since the days of DOS and now we are installing cutting edge cloud based iPad restaurant solutions that do more than ever. Give us a call at 800-863-2274 to schedule on online or in person demonstration.