Will you engage your guest with technology before your competition does?

Technology like Heartland Restaurant POS is changing the way you can engage with your guest. Below check out this video where an iconic local restaurant in Pullman Washington underwent a change in ownership and technology. Your modern diner expects you to deploy technology that will empower them to do business with you be it online ordering, mobile app or self serve kiosk just for starters. 



We would love to show you how to deploy this same POS technology in your establishment. If you wait until it's too late all your competition will beat you to the punch and lure your guest away. We all know it starts with the food and service but don't stop there. Combine your good reputation by making it easy for your guest to do business with you wherever they are. Put yourself in their shoes, it's a dark rainy winter night and you need to pick something up on the way home. Are you going to order online or on an app so you can run in and pick up a pre-paid order or stand in line with other tired hungry guest. Do you want to be notified by text your order is ready to pick up or wait around in the restaurant?

There are many other examples of what technology can do for you that you may not have even thought of. Give us a call today and we can consult with you for free of course regarding options and cost. Call our Seattle office at 253-839-9636 or in Central Washington call 509-961-1971 for our Yakima office. Of course you can always find us online here Restaurant Technology.

POS systems in Yakima now available

You don't need to come over to the West side for a system. We are excited to have a POS professional as our associate. Central Washington is now covered from our Yakima POS and cash register office. Gary Swart has years of experience in the POS field right in the Yakima Valley.

You will find Gary is well versed in all applications of point of sale rather you need a system for a small market or a restaurant with online ordering and delivery. Our customers also enjoy our solutions are not tied to a specific credit card system. We are a POS dealer not a credit card provider and we let you use the merchant services that you want.

Give Gary a call at 509-961-1971 or toll free at 800-863-2274 to set up a demonstration or visit on on the web for more information regarding POS System Provider in Yakima.

POS - Back to the basics. Stopping the unknown silent partners.

What has changed about the initial purpose of the first Cash Register/POS to now? Nothing has changed at all, the first goal of a Cash Register/POS remains the same, stopping employee theft. That is why Mr Ritty invented the first cash register. He knew his bartenders were skimming and under reporting sales. What he started has evolved into modern day POS systems.

So many of today's end-users seem oblivious to the fact they will end up hiring a dishonest staff member. Sure, they will hire some awesome honest and loyal employees over the years but sadly they will encounter the bad ones too.

I can recall several cases where as the POS provider a disgruntled restaurant owner would contact me to let me know my system does not add up, miss-reports or otherwise is messed up. After meeting with the client it only takes a few minutes to identify the issue, they have a bad employee that is stealing.

Don't overlook these issues when selecting a provider and a solution. As an experienced provider I'm always amazed at the new solutions today that have zero security features. There are systems on the market today that don't report voids correctly, matter of fact it reports like the sale never happened. The problem is the sale did happen and the employee collected for the sale and voided it. Don't be naive it is going to happen to you, it is a matter of when not if.

This brings me to the pint of today's post. We recently installed a system in an establishment that was still using hand written tickets. After two months using Heartland Restaurant POS they were able to identify a server stealing thousands of dollars. It is an ugly side of our business but just remember when looking for a system get it from someone that understands the risk and will help you configure your system correctly.

And just to leave you with a dropped jaw, I have personally been involved in helping discover several internal thefts that resulted in over 100K being stolen from each establishment and dozens and dozens in the thousands of dollars.

Contact us at 800-863-2274 and we can help you select and implement a system. We will follow that up with support to ensure you get the most from your system and stop your unknown silent partners.

Digital Gift Cards with Heartland Restaurant POS

Here is yet another reason to replace your legacy point of sale system. Can your system allow a customer to buy an eGift Card right from your online ordering site and email it to anyone they want? Are you ready for a system with modern features?

POS with E-Gift Card System or 800-863-2274 to replace your legacy point of sale system. Legacy systems includes:

• Digital Dining
• Future
• Harbortouch
• Focus
• Aloha
• Dinerware
• many others.....

In Seattle your Heartland POS dealer is National Business Systems, Inc. 

Tell your customers about your online ordering site

Now that you have installed your Heartland POS system with online ordering built in at no additional cost let's spread the word. We now have several marketing pieces to let your guest now about all they ways you engage with them. The example here is an online ordering table tent. The next time your guest come in they will see you now have an easy to use site for them to place orders online.

The table tent will be customized with your logo and online ordering address. Simply adding a QR code you will be able to direct your guest to the site so they can bookmark your site. Other marketing material is available for you as well like posters, window clings and more. This in an incredibly affordable method of getting repeat customers in your restaurant or on the web.

Contact one of our Washington State offices for additional information at 800-863-2274 or of course find us on the web Heartland POS Table Tents.

Cash Register and POS systems in Yakima

Things are really hopping in Yakima and we are here to help you select and implement a cash register system or POS system. Our Yakima POS expert Gary has been a part of the Central Washington community for many years. When you call us we don't have to come over the mountains because we are in Yakima.

Give us a call at 1-800-863-2274 to schedule an appointment with Gary for a no obligation demonstration of a system for your business. We have the right system for various types of businesses like restaurants, markets,  smoke shops, bars. lounges and more. Find out more on the web at Cash Registers and POS systems in Yakima